★ ilmuGo is solely and independently responsible for its own privacy practices. No Member is responsible for ilmuGo’s privacy practices.
★ Each Member is solely and independently responsible for its own privacy practices. No Member is responsible for another Member’s privacy practices. Also, ilmuGo is not responsible for any Member’s privacy practices.
Information that ilmuGo collects from you (including Personal Information)
Cookies and Tracking Technologies on the ilmuGo Site
How your information is used
How your information is shared
How to manage your Personal Information
Storage & Security
INFORMATION THAT ILMUGO COLLECTS FROM YOU (INCLUDING PERSONAL INFORMATION)
ilmuGo directly collects information when you:
sign up for an ilmuGo user account and create an ilmuGo user profile;
enroll and participate in online courses;
purchase a product or service (for example, Verified Certificates);
send email messages to ilmuGo (including messages to learner support);
participate in user surveys; and
participate in public forums, webinars, and other interactive experiences on the ilmuGo Site.
ilmuGo also indirectly collects usage information about your visit to the ilmuGo Site, as explained in the section below titled Cookies and Tracking Technologies.
ilmuGo does not itself collect or store financial account numbers or identification issued by a governmental entity, employer, or other authority. Instead, if you choose to make a purchase on the ilmuGo Site, for example, a Verified Certificate, you will be directed to ilmuGo’s third-party payment processor and ilmuGo’s third-party ID verification service provider. If you do not wish to submit the required authentication or payment information, then you will not be able to obtain a certificate via the ilmuGo Site.
ilmuGo requires your Personal Information only in limited circumstances when you:
sign up for an ilmuGo user account (name, username, email address);
purchase a Verified Certificate (so that ilmuGo’s third-party vendor can authenticate your identity) or other product or service (so that ilmuGo’s third-party vendor can process the payment);
participate in remote proctoring or other course facilitation processes (so that ilmuGo’s third-party vendor can monitor and assess the integrity of your course activity); or
earn a Verified Certificate (the certificate will have your name on it).
To the extent that ilmuGo associates the information that ilmuGo collects directly or indirectly with an individual (for example, you), the association is based on Personal Information in your account profile.
You may voluntarily choose to share additional Personal Information on the ilmuGo Site, for example:
in your ilmuGo account profile (and you may display a limited or full profile to other ilmuGoX Site users);
in applying for financial assistance; or
when participating in a course, forum, webinar, or other interactive experience on the ilmuGo Site (noting that in some cases, this information is shared with a third party that provides tools or other assistance for the ilmuGo Site or a course).
ilmuGo encourages you to use discretion before voluntarily sharing additional Personal Information on the ilmuGo Site. (If you later choose to delete your ilmuGo account, deletion of your Personal Information will be subject to the process and limits outlined below.)
Members do not receive your Personal Information unless and until you enroll in a course. If you enroll in a course, the Member that offers the course will receive Personal Information from your ilmuGo account profile plus the information that ilmuGo collects about your activity and performance in the course in which you enrolled.
COOKIES AND TRACKING TECHNOLOGIES ON THE ILMUGO SITE
based on your cookie settings, ilmuGo tracks information indicating, among other things, which pages of the ilmuGo Site were visited, the order in which they were visited, when they were visited, and which hyperlinks and other user interface controls were used;
ilmuGo may log the IP address, operating system, and browser software (including mobile use and device type when you use ilmuGo native mobile apps) you used when accessing the ilmuGo Site, and ilmuGo may be able to determine from an IP address your Internet Service Provider and the geographic location of your point of connectivity; and
ilmuGo may track and collect information from emails that ilmuGo sends to you, for example, whether you opened the email or clicked on any links from the email.
ilmuGo also partners with third parties to help us track and understand your activity on the ilmuGo Site, how you interact with ilmuGo’s social media, and how you find or may be referred to the ilmuGo Site. Individual Members may separately use Tracking Technologies within their courses and email communications to understand your activity within a course and how you find or may be referred to a course on the ilmuGo Site.
when necessary for system administration, security, and integrity to ensure the ilmuGo Site works properly for you. Without these technologies, the ilmuGo Site may not function correctly;
to enable analytics, performance and functionality, to help ilmuGo and Members gather information about how visitors use the ilmuGo Site and monitor ilmuGo Site performance, and to enhance your experience by recognizing and remembering whether you have visited the ilmuGo Site before and may have any personal preferences; and
to support marketing by enabling ilmuGo and Members to deliver content relevant to your interests on the ilmuGo Site and third-party sites based on how you interact with ilmuGo or Member advertisements or content. ilmuGo and Members use “first-party” cookies, which means cookies served by ilmuGo or an individual Member, and also “third-party” cookies, which means cookies served by third parties that help ilmuGo and Members track this information.
You have some options for managing Cookies and other Tracking Technologies. These include:
Modifying your browser settings: You should be able to control how and whether your web browser accepts Cookies by adjusting its privacy and security settings. The “help” feature of the menu bar on most browsers will tell you how to stop accepting new Cookies, how to receive notification of new Cookies, and how to disable existing Cookies. If you reject ilmuGo’s Cookies, many functions and conveniences of the ilmuGo Site may not work properly.
Opting-out of certain third-party tracking and advertising: Some of the third parties used by ilmuGo or a Member for Cookies and Tracking Technologies offer the ability to opt-out from their tracking by following processes described on their websites. A list of some such third parties is maintained and available at the ilmuGo learner Help Center and includes, for some, links to applicable opt-out processes. Neither ilmuGo nor any Member is responsible for the effectiveness of any third-party opt-out options.
HOW YOUR INFORMATION IS USED
ilmuGo and Members use information, including Personal Information, to carry out the following purposes:
Operate and improve the ilmuGo Site – This includes creating and improving features that support the ilmuGo community and enable ilmuGo Site usage at scale. This also includes personalizing the ilmuGo Site, so your learning experience is tailored to your interests and needs.
Create, administer, provide, and teach courses – This includes creating and improving the delivery of massive open online courses and programs on ilmuGo. This also includes personalizing courses, so your learning experience is tailored to your interests and needs, and assessing your performance and awarding certificates.
Offer and improve products and services – This includes enabling you to navigate the ilmuGo Site, to enroll and participate in courses and programs on the ilmuGo Site, to learn effectively in such courses and programs, and to purchase or obtain products and services on the ilmuGo Site such as Verified Certificates.
Develop and maintain the security and performance of the ilmuGo Site – This includes tracking ilmuGo Site outages and creating software solutions, detecting violations of the Honor Code and Terms of Service, and monitoring uses, misuses, and potential misuses of the ilmuGo Site.
Communicate with you – This includes answering your course and platform questions, notifying you of course and ilmuGo Site maintenance and updates, marketing to you about course offerings, programs, news, and related products and services of ilmuGo or ilmuGo affiliates, and as permitted under applicable law, sending you communications about products or services of selected business partners that may be of interest to you.
Support scientific research including, for example, in the areas of cognitive science and education – This includes collaborating to enable and conduct research about how learners access and master course materials online, with the goal of improving course outcomes.
Track ilmuGo Site usage against goals and mission – This includes performing analytics to evaluate access to and performance in courses and course-related products and services and to report aggregate usage information (not Personal Information) to business partners and external audiences.
Exercise, enforce, and comply with legal rights and obligations – This includes responding to subpoenas, court orders, or other legal processes; and investigating, preventing, or taking action regarding illegal activities, suspected fraud, security or technical issues, or to protect the rights, property, or safety of ilmuGo Members, or others, and as otherwise required by applicable law.
ilmuGo or a Member may also seek your consent for additional uses of information, including Personal Information, and will use it only for the purpose described to you. All use of Personal Information is subject to applicable law.
HOW YOUR INFORMATION IS SHARED
ilmuGo and Members share information, including Personal Information, with third parties for the following purposes:
With other learners in courses that you take and with other visitors to the ilmuGo Site, to create an interactive learning environment, support class participation, and share course information – This includes sharing comments, coursework, or other information or content that you submit to a portion of the ilmuGo Site designed for viewing by other class members or for public communication. This also includes providing opportunities for you to communicate with other users who may have similar interests or educational goals, for instance, recommending specific study partners or connecting potential student mentees and mentors. In such cases, ilmuGo and each Member that offers a course in which you enrolled may use all information collected about you to determine who might be interested in communicating with you, but will only provide others your username (for clarity, no disclosure of your real name or email address).
With employers, government programs, institutions, or other enterprises that sponsor your enrollment in a course for training or other educational purposes – If an entity pays for or otherwise sponsors your Verified Certificate or course participation, ilmuGo will share information with the entity as needed to confirm your enrollment, participation, progress, and completion status in that course.
ilmuGo or a Member may also seek your consent for additional disclosures of information, including Personal Information, and will share it only as described to you. In addition, ilmuGo or a Member may share with the public and with third parties, including but not limited to researchers and business partners, information and Personal Information that is de-identified or aggregated in a manner that does not personally identify you.
HOW TO MANAGE YOUR PERSONAL INFORMATION
You can manage your Personal Information through learner features on the ilmuGo Site and requests to the ilmuGo learner support team. If your request involves information controlled by a Member, ilmuGo learner support will notify and coordinate with the appropriate Member to address your request. ilmuGo will provide support to the extent required by applicable law (for example, learners in the European Union) and more broadly when possible, as a courtesy in our sole discretion. ilmuGo will notify you in the event that ilmuGo is unable to meet a request that is not legally required. Similarly, Members will only be obligated to comply with requests to the extent legally required, but may choose to comply with other requests in their sole discretion.
Access and correct your Personal Information
Much of your Personal Information is available in your ilmuGo account. Your name, email address, and other identifiable profile information is editable through the profile settings in your ilmuGo account except as noted below. Your account dashboard lists all current and archived courses in which you have enrolled and includes links to any Verified Certificates you may have earned. The dashboard also contains copies of your answers and other participation and performance in courses. Please contact ilmuGo learner support to access and update this or other information. If your request involves information controlled by a Member, ilmuGo learner support will notify the appropriate Member of your request.
Usernames cannot ever be changed. This is ilmuGo system restriction. Because usernames identify you in courses and elsewhere on the ilmuGo Site, ilmuGo encourages you to use discretion in choosing your username. If you want to protect your identity, do not use your real name or a name identifiable to you as your username.
ilmuGo does not track or index every time or every place on the ilmuGo Site when or where a learner may volunteer Personal Information, so neither ilmuGo nor Members will be able to help you locate or manage all such instances. ilmuGo encourages you to use discretion before volunteering Personal Information on the ilmuGo Site.
Restrict or object to the processing of Personal Information
If you want to manage emails and other communications to you, you may update your preferences in your ilmuGo account dashboard, follow the steps described in links at the bottom of email messages, or contact ilmuGo learner support. You may object to, or request that ilmuGo or a Member stop, its use of your Personal Information for other purposes by contacting the ilmuGo learner support team. If your request involves information controlled by a Member, ilmuGo learner support will notify the appropriate Member of your request. Please note that if you choose to restrict ilmuGo’s or a Member’s ability to process Personal Information, and the processing is otherwise required to provide you with various services and products offered on the ilmuGo Site, you may not be able to establish an ilmuGo user account or enroll for a course, and ilmuGo or a Member may not be able to provide you with those services or products.
Delete account and Personal Information
To request the deletion of your ilmuGo account and Personal Information, you should click the button labeled “Delete my account” in your ilmuGo account settings. Because deletion on the ilmuGo system is a permanent action and cannot be reversed, ilmuGo may ask you to complete a process that aims to confirm your authority to manage the ilmuGo account affected by your request.
With respect to your ilmuGo account, ilmuGo will permanently:
deactivate your ilmuGo account,
remove the active profile,
retire your username, and
remove you from ilmuGo email lists.
With respect to your Personal Information, ilmuGo will permanently delete your ilmuGo account profile Personal Information from the ilmuGo Site.
As noted above, to the extent that ilmuGo associates the information that ilmuGo collects directly or indirectly with an individual (for example, you), the association is based on Personal Information in your ilmuGo account profile. By erasing the Personal Information in your ilmuGo account profile, the remaining information about your activity on the ilmuGo Site will no longer be associated with you, except as noted below.
These changes will be applied to data stores that are used for the operation of the ilmuGo Site including course administration by Members. If you enrolled in any courses on the ilmuGo Site, the ilmuGo learner support team will share your request with the Members that offered those courses.
Deletion will not apply to historical activity logs or archives unless and until these logs and data naturally “age-off” the ilmuGo system.
ilmuGo does not track or index every time or every place on the ilmuGo Site when or where a learner may volunteer Personal Information, so neither ilmuGo nor Members will be able to help you locate or manage all such instances. ilmuGo encourages you to use discretion before voluntarily sharing your Personal Information on the ilmuGo Site.
ilmuGo will archive course data (in a manner and to the extent permitted under applicable law) to serve its mission to enable scientific research on cognitive science and education. These archives are used to produce encrypted research data packages for Members, and Personal Information may not be deleted from research data packages retained by Members.
ilmuGo and each applicable Member cannot always delete records of past interactions and transactions. For example, records relating to previous purchases on the ilmuGo Site must be retained for financial reporting, audit, and compliance reasons.
ilmuGo and each Member will retain and use Personal Information as necessary to comply with its legal obligations, resolve disputes, enforce its agreements, and as otherwise permitted by applicable law.
ilmuGo will retain your Personal Information for as long as your account is active or as needed to provide you with services; to maintain a record of your transactions for financial reporting, audit, and compliance purposes; and to comply with ilmuGo’s legal obligations, resolve disputes, enforce its agreements, and as otherwise permitted by applicable law. If you enroll in a Member’s course, such Member will also retain your Personal Information for as long as needed to provide you with services; to maintain a record of your transactions for financial reporting, audit, and compliance purposes; and to comply with its legal obligations, resolve disputes, enforce its agreements, and as otherwise permitted by applicable law. Upon your request that ilmuGo deactivate your account and delete your information, ilmuGo will follow the process described above, including without limitation archiving your course data (in a manner and to the extent permitted under applicable law) to serve its mission to enable scientific research on cognitive science and education. These archives will be used to produce encrypted research data packages for Members, and each such Member may also keep and use course data for scientific research.
STORAGE & SECURITY
ilmuGo stores information, including Personal Information, on its own servers and also on servers of companies that ilmuGo hires to provide services. Each Member also stores information, including Personal Information, on its own servers and/or on servers of companies that the Member hires to provide services. In each case, information may be stored in the United States and in other countries where ilmuGo or a Member operates, and in countries where ilmuGo and each Member’s respective service providers operate. If you are in the European Union, Switzerland, or other regions with laws governing data collection and use, you acknowledge that ilmuGo and each Member may transfer, process and store your personal information in the United States and other countries, the privacy laws of which may be considered less strict than those of your region.
ilmuGo controls its own copy of information collected through the ilmuGo Site and has an information security program designed to protect the information in its possession or control. This is done through a variety of privacy and security policies, processes, and procedures. ilmuGo uses administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the information that it collects, receives, stores, or transmits. Nonetheless, no method of transmission over the Internet, or method of electronic storage, is 100% secure; and therefore, ilmuGo cannot guarantee its absolute security. While ilmuGo works hard to ensure the integrity and security of its network and systems, ilmuGo cannot guarantee that its security measures will prevent “hackers” or other unauthorized persons from illegally accessing or obtaining information.
If ilmuGo learns of a security breach involving its copy of your Personal Information, ilmuGo may attempt to notify you electronically so that you may take appropriate protective steps. By using the ilmuGo Site or providing Personal Information to ilmuGo, you agree that ilmuGo can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the ilmuGo Site. If a security systems breach occurs, ilmuGo may post a notice on the ilmuGo homepage or elsewhere on the ilmuGo Site and may send an email to you at the email address associated with your ilmuGo account. Depending on where you are located, you may have a legal right to receive notice of a security breach, involving your Personal Information, in writing.
If a Member learns of a security breach involving that Member’s copy of your Personal Information, the Member may attempt to notify you electronically so that you may take appropriate protective steps. By enrolling in a Member’s course on the ilmuGo Site or providing Personal Information to the Member, you agree that the Member can communicate with you electronically regarding security, privacy, and administrative issues relating to your course enrollment and participation. If a security systems breach occurs, the affected Member may post a notice on the ilmuGo site and/or send an email to you at the email address associated with your enrollment in the Member’s course on the ilmuGo Site. Depending on where you are located, you may have a legal right to receive notice of a security breach, involving your Personal Information, in writing.
If you have privacy concerns, have disclosed data you would prefer to keep private, or would like to access the Personal Information that ilmuGo maintains about you, please contact us at firstname.lastname@example.org. If your request involves a Member, ilmuGo will notify the appropriate Member of your request.
Cookies are unique identifiers usually in the form of small data files placed on your device that send certain information about your activity on the ilmuGo Site or in an email communication back to ilmuGo or the authorized third party that served the cookie. ilmuGo or third parties may also use Flash cookies.
ilmuGo Site consists of all content and pages located within the ilmuGo web domain.
Member is each educational institution or other leading global institution or entity that provides courses through the ilmuGo Site.
Personal Information is information that specifically identifies you or that, when combined with other information, could be used to identify you.
Tracking Technologies are web beacons, clear gifs, pixels, and similar technologies that are also unique identifiers used to track your online activity but are not stored on your device.
Verified Certificate is a virtual certificate that shows that you have successfully completed your ilmuGo course or program and verified your identity using your webcam and your acceptable form of photo ID.